Many back office tasks are integral to a company's core business process. In order to outsource them, one must be able to trust that these tasks will be performed not just more efficiently or at a lower cost, but also with the same or even higher level of quality than they have been performed in-house. With longstanding experience in outsourcing back office services, excellent service quality and an outstanding track record.
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Back Office Services
Advaisor back office services ensure process improvement and cost reduction with outstanding service quality and real time service monitoring, while retaining scalability and adaptability to the clients’ needs and requirements.
Business Process Outsourcing
Back Office Services
Tailor Made Services:
As a highly flexible operates in multiple languages and provides services from 9 offices across the world, Advaisor takes pride in being one of the leading BPO services, which is based on the establishment of mutual trust, complete process transparency and development of tailor made services that best fit each of their clients' needs and requirements.
Quality Assurance
Ensuring that all outsourcing services highest quality is our top priority. We also offer quality monitoring services, performed by a separate quality assurance team that keeps track of critical error accuracy, customer satisfaction and other quality requirements, and provides regular reports about each client’s quality metrics.
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Rapid response
80% of calls answered within 20 seconds
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Minimise critical errors
98% of transactions performed without end-user critical errors
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First call resolution
First call resolution depending on the client’s requirements
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VIP customers
VIP customer prioritization depending on the client’s requirements
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Recruitment and Training
We place a strong emphasis on recruitment as well as specific skills and language training program development.
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Handling times
Tracking average handling times for all types of transactions
