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Call Centre Outsourcing

Advaisor call centre outsourcing services combine cost reduction and process improvement with excellent customer service, quality assurance and highly trained employees, fluent in English, Chinese and other languages to make your customers feel like they have called a local call centre.

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Call Centre Outsourcing

Business Process Outsourcing

Call Centre Outsourcing

With years of BPO experience and over 900 employees in 8 offices across 50 countries, Advaisor takes pride in being the leading BPO partner for businesses looking for call centre outsourcing services performed by highly trained professionals with excellent language skills and high customer service quality standards.

The general setup for call centre service teams consists of dedicated service teams – servicing only one client – with one team-leader per every ten employees, although the set-up can be modified, as per the client’s needs and requirements.

Additionally, to call centre outsourcing services, we also offer IT infrastructure implementation services for companies that are looking to develop in-house call centre departments.

01

Support

1st & 2nd level customer support

02

Languages

Multiple call centre service languages

03

Quality

Quality assurance & monitoring

04

Satisfaction

End-user satisfaction level research

05

Scheduling

Forecasting and scheduling

06

Personnel

People management

Tailor Made Services:

Each client is perceived as a partner, rather than being merely a service receiver, which is why building mutual trust is of crucial importance. We provide each client with a service package that is specifically designed for their needs and requirements, and our outsourcing services are performed by highly motivated and experienced staffs.

Staff recruitment & training
Setting up equipment
IT Infrastructure

Staff recruitment & training

Setting up equipment

Setting up work stations, servers and IP telephony, etc.

IT Infrastructure

IT infrastructure implementation services for in-house call centres

Quality Assurance

Ensuring that all outsourcing services highest quality is our top priority. We also offer quality monitoring services, performed by a separate quality assurance team that keeps track of critical error accuracy, customer satisfaction and other quality requirements, and provides regular reports about each client’s quality metrics.

Rapid response

90% of calls answered within 15 seconds
Minimise critical errors

98% of transactions performed without end-user critical errors
First call resolution

First call resolution depending on the client’s requirements

VIP customers

VIP customer prioritization depending on the client’s requirements
Performance

Recording and monitoring of all transactions performed
Handling times

Tracking average handling times for all types of transactions

Call Centre Outsourcing