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IT Outsourcing

Advaisor follows latest IT trends and use latest technological advancements to provide innovative IT solutions that help our clients increase business process efficiency, improve customer satisfaction and gain a competitive advantage with excellent cost-performance ratios.

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IT Outsourcing

Business Process Outsourcing

IT Outsourcing

Throughout the years we have engaged in numerous IT outsourcing projects with multiple global companies, gaining extensive experience and in-depth knowledge in IT support, software and mobile app development, IT architecture planning and infrastructure implementation as well as professional and efficient training program development for the preparation of highly skilled and qualified IT service teams.

From providing latest mobile development solutions and using cloud computing to providing social media integration services and using big data to help our clients gain a competitive advantage, we have adapted our IT outsourcing services to all the latest IT trends and technological advancements to help our clients become leaders in their industry.

01

Support

24/7 1st, 2nd & 3rd line IT support

02

Implementation

> IT consulting
> IT architecture planning
> IT infrastructure implementation
> Social media integration

03

Cloud Computing

Cloud computing offers great opportunities for businesses to save resources by storing, managing and processing data using remote cloud servers hosted on the internet.

Tailor Made Services:

Each client is perceived as a partner, rather than being merely a service receiver, which is why building mutual trust is of crucial importance. We provide each client with a service package that is specifically designed for their needs and requirements, and our outsourcing services are performed by highly motivated and experienced staffs.

Staff recruitment & training
Setting up equipment
IT Infrastructure

Staff recruitment & training

Setting up equipment

Setting up work stations, servers and IP telephony, etc.

IT Infrastructure

IT infrastructure implementation services for in-house call centres

Quality Assurance

Ensuring that all outsourcing services highest quality is our top priority. We also offer quality monitoring services, performed by a separate quality assurance team that keeps track of critical error accuracy, customer satisfaction and other quality requirements, and provides regular reports about each client’s quality metrics.

Rapid response

80% of calls answered within 20 seconds
Minimise critical errors

98% of transactions performed without end-user critical errors
First call resolution

First call resolution depending on the client’s requirements

VIP customers

VIP customer prioritization depending on the client’s requirements
Performance

Recording and monitoring of all transactions performed
Handling times

Tracking average handling times for all types of transactions

IT Outsourcing