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Tailor Made Solutions

Our goal is to help our clients reach theirs. To make it possible, all our services are tailored to meet the specific needs of each client and the industry they are working in. From employee recruitment to service provision, we provide first-rate nearshoring services with an outstanding cost-performance ratio.

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Tailor Made Solutions

Business Process Outsourcing

Tailor Made Solutions

With years of BPO experience and over 900 employees in 8 offices across 50 countries, Advaisor takes pride in being the leading BPO partner for businesses looking for call centre outsourcing services performed by highly trained professionals with excellent language skills and high customer service quality standards.

The general setup for call centre service teams consists of dedicated service teams – servicing only one client – with one team-leader per every ten employees, although the set-up can be modified, as per the client’s needs and requirements.

Additionally, to call centre outsourcing services, we also offer IT infrastructure implementation services for companies that are looking to develop in-house call centre departments.

01

Flexibility

Advaisor business approach, which also relates to recruitment of employees based on client specified employee profiles.

02

System Adaptability

Multiple call centre service languages

03

Quality & Efficiency

Quality assurance & monitoring

Tailor Made Services:

Each client is perceived as a partner, rather than being merely a service receiver, which is why building mutual trust is of crucial importance. We provide each client with a service package that is specifically designed for their needs and requirements, and our outsourcing services are performed by highly motivated and experienced staffs.

Recruitment
Training
Language Proficiency

Recruitment

Adapting most aspects of our outsourcing services to the needs of the client is an integral part of the Advaisor business approach, which also relates to recruitment of employees based on client specified employee profiles.

Training

Our in-depth experience enables us to execute most training programs independently,

Language Proficiency

Excellent language proficiency is one of the key features that differentiate us from most BPO companies.

Quality Assurance

Ensuring that all outsourcing services highest quality is our top priority. We also offer quality monitoring services, performed by a separate quality assurance team that keeps track of critical error accuracy, customer satisfaction and other quality requirements, and provides regular reports about each client’s quality metrics.

Rapid response

80% of calls answered within 20 seconds
Minimise critical errors

98% of transactions performed without end-user critical errors
First call resolution

First call resolution depending on the client’s requirements

VIP customers

VIP customer prioritization depending on the client’s requirements
Performance

Recording and monitoring of all transactions performed
Handling times

Tracking average handling times for all types of transactions

Tailor Made Solutions